1.Returns Eligibility:
- We accept returns on unworn, unwashed, and undamaged items within [X] days of the delivery date. Items must be in their original condition with tags and packaging intact.
2. Personalized and Custom Items:
- Please note that personalized or custom embroidered items are not eligible for return unless there is a defect in craftsmanship or a mistake on our part.
3. Return Process:
- To initiate a return, please contact our customer support team within the specified return window. We will guide you through the return process, including providing a return authorization.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defect in craftsmanship or an error on our part. We recommend using a trackable and insured shipping method.
5. Refunds and Store Credit:
- Upon receiving the returned item and inspecting its condition, we will process the refund or issue store credit, as per your preference. Refunds typically take 7 business days to reflect in your account.
6. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 14 days of receiving the item. We will replace the item at no additional cost to you.
8. Return Address:
- We will provide you with the return address and instructions when you initiate the return process with our customer support team.
9. Customer Responsibility:
- It is the customer’s responsibility to ensure that the returned item is securely packaged to prevent any damage during transit.
10. Contact Us:
- If you have any questions or concerns regarding our return policies, please reach out to our customer support team. We are here to assist you with a hassle-free return process.